Cancellation and Refund Policy
Please read this policy before purchasing a downloadable driver or support package.
Order cancellation
Digital fulfilment starts after payment. A cancellation request may be considered before the download is accessed or support begins. Once a download has been successfully accessed or a support session has started, the order normally cannot be cancelled.
Eligible refund cases
A refund may be considered for a duplicate payment, an amount debited without a confirmed order, delivery of the wrong digital file, or a verified failure of our supplied file that remains unresolved after reasonable troubleshooting. A change of mind, incorrect printer/model selection, unsupported customer system, or refusal to follow setup instructions is not normally eligible.
How to request
Contact us within 3 calendar days of payment with your Order ID, payment reference, printer model, macOS version and screenshots or error details. We may ask you to complete reasonable troubleshooting before deciding the request.
Processing time
Approved refunds are initiated to the original payment method. The amount generally reflects within 5–7 business days after initiation, although the customer's bank or payment provider may take longer. Payment gateway or bank processing timelines are outside our control.
Support packages
Where support has already started, the consumed service portion is non-refundable. Any eligible refund will be determined fairly based on the undelivered portion and applicable law.
Contact
Own Choice Enterprise, 1st Floor, Own Choice, Near William John's Pizza, Avadh Square Complex, Green City, Jamnagar, Gujarat 361006, India. Phone/WhatsApp: +91 94295 55962.